To: lynne.reder@CS.CMU.EDU, clay.bridges@CS.CMU.EDU
cc: bovik@CS.CMU.EDU
Subject: Forbes & Murray Gulf
Date: Wed, 02 Dec 92 11:27:12 EST
Message-ID: <1400.723313632@A.NL.CS.CMU.EDU>
From: Kathryn_Baker@A.NL.CS.CMU.EDU

I had a bad experience with this station a year ago at this time.  My
water pump broke so I had my car towed there.  They fixed it but
forgot to refill it all the way so I had to take it back immediately.
Then while away on Christmas vacation, it became apparent that some
bolts removed to put in the new pump had never been re-placed!  So I
had to have >$200 of extra needless repairs done on my car in Phila.
because the missing bolts caused something else related to the air
conditioner to break (the details escape me; perhaps I've blotted them
out?)  My husband and I worked through AAA mediation when we got back
and Forbes & Murray refunded us the cost of the original repair (about
$125) They maintained that some of the work done in Phila. was either
unnecessary or unrelated to the water pump repair.

Anyway, I haven't gone there since.

Kathy