Date: 16 April 1982 1455-EST (Friday)
From: Mary.Shaw at CMU-10A
To: Harry.Bovik at CMU-10A
Subject:  Auto Body Repair
Message-Id: <16Apr82 145533 MS10@CMU-10A>
Origin:  C320MS10 at CMU-10A; 16 Apr 1982 1510-EST

I recently needed to have a rumpled fender fixed.  I picked two
establishments from the Bovik message file:
	Vince's Auto Service, 238 Spahr St, 361-9816 (talk to John)
	American Auto Repair, 5101 Liberty, 681-1081 (talk to Fran)

Vince's estimated $145  + tax for the job, requiring 2-3 days.
American Auto estimated $340 + tax, requiring 2 days.

I picked Vince and left the car on the scheduled day.  They wound up
taking 10 days and charging $170 + tax; they said the extra $25 was
for paint and materials, which I had thought were included in the
original estimate.  (In fairness, one of the small number of people
who could work on it broke his arm that week.)  They also neglected
touchup paint on the painted trim.

Clearly, I have no information on how long American Auto would have 
taken.

On the whole, I am satisfied but not ecstatic.

Mary