Mail-From: local user C410LM81 at 20-Sep-82 13:37:55-EDT
Mail-From: local user A310RJ0T at 14-Sep-82 15:15:01-EDT
Date: 14 September 1982 1408-EDT
From: Robin Jeffries at CMU-10A
Subject: Re: Car Dealers
To: Lyle McGeoch
Remailed-To: Harry.Bovik at CMU-10A
Remailed-From: Lyle.McGeoch at CMU-10A
Remailed-Date: Monday, 20 September 1982 1228-EDT

I have some information about Don Allen Chevrolet, although none about
the Chevette.  We bought a car from them a little over a year ago, and
have had mixed results from the dealer.  First, they do not take appointments,
and tend to be busy enough (even now with the recession in full swing)
that we almost never got our car back the same day.  Their one redeeming feature
is that they have a policy that if you bring the car in a second time with the
same problem, you go to the head of the queue.  This was very useful, since
we had our car in 5 times for the same complaint (engine overheating).  We
currently believe that the problem was no more serious than leaky gaskets,
so that doesn't speak well for their competence.  One of those times
was after the warranty expired, and they fixed it for free, with almost no
hassle on our part, when we showed them the paperwork from the previous
times.  It is my feeling that they are pretty honest - they had several
chances to soak me with extra non-warranty-covered charges and didn't take
advantage of any of them.  The only lie that I have caught them in is that
once the manager told me that the car was 'almost ready' (after it had been
in for 3 days) and the mechanic told me 20 minutes later that he hadn't even
started on it.

On an absolute scale I would call them mediocre, but from some of the other
horror tales I have heard from friends, it may be that you can't do a lot
better than this in Pittsburgh.

robin jeffries