Date: 31 August 1981 1050-EDT (Monday)
From: Robin.Jeffries at CMU-10A
To: Marty.Herman at CMU-10A
Subject:  chevy dealers
Message-Id: <31Aug81 105056 RJ0T@CMU-10A>
Origin:  A310RJ0T at CMU-10A; 31 Aug 1981 1053-EDT

We just bought a Citation from Don Allen Chevrolet.  The salesman was
your typical salesman type, but was a bit more honest than the other
dealerships (not Chevrolet) that we visited.  He didn't try to sell
us lots of extras, or mislead us about what was on the car or what it
could do.

We have also had the car in to the service department several times.
(The joys of owning an American car, I guess.)  There have been some
good and some bad aspects.  First, they don't take appointments, and
the probability of getting one's car back in a single day seems to be
near zero.  Other people we have talked to have confirmed this.
Their competence seems to be about average - they haven't been
stumped by the trivial things we have had wrong, but the one
challenging problem we had, they had trouble fixing, although they
did finally find it.  They do win some points for friendliness,
though.  They apparently have a policy that, if a car is returned a
second time for the same problem (and you remind them of this fact),
it gets first priority in the scheduling.  Also, one day my husband
arrived about 10 minutes after closing time (his bus was delayed) and
they didn't give him any trouble about getting the car.

robin jeffries