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          19 Jun 91 14:00:02 EDT
Date: Wed, 19 Jun 91 13:55:08 EDT
From: anonymous
To: bovik@K.GP.CS.CMU.EDU
Subject: vcr repair place to avoid

Harry,

About 4 months ago I had a problem with my vcr.  I called
Michael's VCR Repair (361 4910) and for $10 they provided
me with a repair estimate.  The total repair (they claimed
it needed new pincher roller and belt) cost $70, $50 of which
was labor. When they delivered my vcr, they told me I had
a 30 warranty on the work and future service calls would
be billed at only $20/hr labor.  Well, about 2 months after
the repair the same problem cropped up and has slowly gotten
worse.  When I called them, they told me the repair would
be $10 for the estimate and again $50/hr labor.  THey claimed
they never told me about the $20 reduced labor for future
work.  

I realize now I should have gotten this in writing, but it's too
late.  Maybe this is standard vcr repair policy in pittsburgh.  but
my advice to people looking for a repair place:

ask what your warranty is before you get the repair, and
get all prices/quotes in writing.

anonymous