Date: 5 Jan 1984 01:20:48-EST
From: Bruce.Lucas@CMU-CS-IUS
To: walker@faraday
Subject: Warner Cable
Resent-To: bovik@a
Resent-From: Bob.Walker@CMU-EE-FARADAY
Resent-Date: Monday, 9 January 1984 12:15:41 EST

I have cable now, but I was extremely aggravated by Warner's behavior during
the whole process of getting it.  The reason they don't want to mail out the
brochures is so they can send a salesman around to your house to high-pressure
you into buying.  Even when the salesman comes to you house he is reluctant to
leave a brochure so you can study it and think about it ("Well, maybe I have
one or two out in my car"; of course he did).  From the time you contact them
until a salesman comes to your house, you are merely a "sales lead" to be
given to a salesman, not a customer (This I gleaned from what the lady who
answered the phone said in response to the fact that I had not been contacted
by a salesman yet even though I had called Warner two weeks earlier).  The
sales staff seems to operate semi-independently.  Anyway, I will see if I can
dig up my copy of the brochure I got and photocopy it for you.

Bruce

PS feel free to forward this to Bovik, for what good it will do (a monopoly
is a monopoly).