Return-Path: Received: from shaw.vitruvius.cs.cmu.edu by K.GP.CS.CMU.EDU id aa16712; 17 Nov 92 14:13:46 EST To: John R R Leavitt Subject: Re: HeathAmerica experiences? cc: bovik@CS.CMU.EDU, mary.shaw@CS.CMU.EDU Date: Tue, 17 Nov 92 14:13:32 EST From: shaw@SHAW.VITRUVIUS.CS.CMU.EDU Sender: shaw@SHAW.VITRUVIUS.CS.CMU.EDU In a word, lousy. They never made me pay up front -- but I did spend too much time explaining to various billing offices that they should be billing HealthAmerica, not me. They kept saying that they'd keep billing me until HA paid. The reason I bailed out was that I didn't like the quality of the medical care. In general I found it mechanical and unresponsive to individual needs. Each time I saw my first "personal" physician he has already decided what to cure me of -- cholesterol once, caffine once, ... -- and none of these things had ever been problems. The precipitation event was their refusal to provide active rehabilitation for an orthopedic injury. They're supposed (read the contract) to provide another medically responsible course of action if you don't like the one they propose (and another is available). In my case they refused, apparently because they didn't offer it in-house. I eventually gave up fighting with them and paid out of pocket for what I needed.