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          20 Dec 91 11:58:07 EST
Date: Fri, 20 Dec 1991 11:51-EST
From: Robert.Cohn@ORIOLE.WARP.CS.CMU.EDU
Reply-To: Robert.Cohn@cs.cmu.edu
To: harry.bovik@ORIOLE.WARP.CS.CMU.EDU
Subject: fitness club information for the bovik files
Message-Id: <693247913/rc@ORIOLE.WARP.CS.CMU.EDU>

Here are my experiences with Scandinavian Health club in Penn Hills.

Buying a membership there is a lot like buying a car.  They take you for a
test drive (trying out the equipment), take you into a small room to talk
about price, and ask you questions like "if the price is right, will you buy
today?"  The "trainer" who shows you around is really just a car salesman in
exercise clothes.

When they take you into the box, they'll show you the first page of the
price book, which is a very expensive membership, then turn to the second
page which is their "first time visit" offer, which is much better, then
finally they will scribble down some numbers on paper which is an even
better deal.  All the memberships have the same n-year commitment, right now
n is 3.  After n is up, you can renew on a month by month basis at a cheaper
rate, currently it is $12.  They usually advertise a really cheap membership
on tv and in the newspaper, but this membership has so many restrictions on
times and days that it isn't useful.

They seem to try to give you as little information about the options for
memberships as possible so that you will be forced to take an expensive one.
They like to talk about initial payment plus monthly payments.  What they
didn't tell me until I asked was that if you are making monthly payments
then you are essentially financing the membership through them at 18%
interest.  Furthermore, if you pay in full, they give you an extra discount
so that by financing, you are in effect paying more than 18% interest.  For
this reason, you should always pay in full, even if you just put it on your
own credit card.  Even if you make monthly payments, you are still obligated
to pay the full amount if you try to quit before your membership is over.

When talking about price, ask for the paid in full prices, and ask for all
the membership levels.  Right now, there are at least 4 levels: fitness,
platinum, premier, and premier plus.  Ask them to list the  features of all
the levels.  The main difference between levels is: national affiliation
(allows you to transfer a membership to another club), free tanning, free
raquetball, and free fitness test (nearly worthless).  If a membership level
has everything you want except free raquetball, ask them to throw it in,
they might do it.

It appears that they have a fixed set of memberships and specials to
offer; they can't really deal on price or length of membership, so the
trick is just to find the cheapest membership that has what you want.
They also tell you that all the special deals they offer you are first
time visit only and if you come back later they can only sell you the
most expensive membership.  I don't know if it is true, but the
contract they give you actually says this.  For this reason, you should
visit scandinavian last if you are considering other clubs.

Here is what I think is the best strategy.  Tell them you are going to
pay in full, and offer them an amount that is half of the premier
membership (half of premier without the paid in full discount).  They
offer this deal occasionly, so you may or may not be able to get it.
If they say no, tell them you are not interested but that you would
like to work out for a while or use the pool.  Give the salesman time
to talk to the manager, they'll probably accept your offer by the time
you are ready to leave.  If not, the paid in full discount on a
membership is the best deal you'll receive.  Ask them to throw in a
free gym bag, too.  The salesman has quotas so you might be in a better
position if you come in at the end of the month or quarter.

After going through all this, why did I join?  I had been a member of
the caber club for a while, and I looked at club 1, cmu gym, and the
JCC, and scandinavian was the best equipped in terms of exercise
equipment of all those places.  They had the same equipment that I was
using at physical therapy, which made it easier for me.  However, Club
1 is a nicer place:  bigger pool, restaurant, lounge, more courts, and
towel service but they cost 2-3 times as much.  The JCC is poorly
equipped and more expensive than Scandinavian.  The caber club is
poorly equipped, but is cheap.
