Mail-From: local user C410DA81 at  5-May-82 0518-EDT
Date: 5 May 1982 0510-EDT
From: Donna Auguste at CMU-10A
Subject: Re: mci telephone service
To: David Klahr

david,

i subscribed to mci service for about 7 months, last year.  getting a
line was rarely a problem, even though i lived in a heavy-usage area
(los angeles, california).  the problems that i had with those folks
were (1) billing errors & inconsistencies, not receiving my bill on
time, not having payments properly credited to my account, and 
(2) very poor customer service when trying to resolve questions.
nine times out of ten, i couldn't even get through the busy line to
talk with a customer service representative at the mci office.

now i subscribe to sprint, a similar service. i have had no administrative
problems, and have had all of my questions promptly answered.  the
drawback, in my opinion, is that sprint lines are of a poorer quality than
mci's; they have apparently not learned the fine art of echo-suppressing,
so there are long delays sometimes between speaker-listener, and you
often hear everything you say echo back to you on the line.  i am
usually calling northern california from pittsburgh; when i use the
sprint service to call areas closer to pittsburgh, the problem isn't
as pronounced.

donna a.