Received: from UNH.CS.CMU.EDU by K.CS.CMU.EDU; 25 Mar 87 19:14:41 EST To: bovik@k Date: Wed, 25 Mar 87 19:13:53 EST From: Derek L. Beatty Subject: avoid Mellon Bank Cc: beatty X-Mailer: Elm [version 1.5] I bank at Mellon (but not for much longer now!). In January I deposited 2 checks, one for $25.00 and one for $31.90. My deposit receipt indicated a deposit of $56.90. Shortly thereafter I received an "advice of credit" from Mellon stating that I would be credited $6.00 because of an "addition error". The 6.00 credit appeared on a subsequent statement. Today the friend who wrote the $31.90 check mentioned that she was having trouble with her bank, PNB---they had debited her account 37.90 for her 31.90 check. It's clear what happened: someone at Mellon misread the $31.90 as $37.90, noticed that 25.00 + 37.90 != 56.90, assumed that since there was an error it must have been mine, and erroneously credited my account. My friend and I can now try to get this thing straightened out. We're lucky that the error was not in a more significant digit. Mellon apparently presumes any error to be the customer's. Were there no redundancy in a personal check, this mistake would be excusable, but even assuming that the numerals on the check were ambiguous, the longhand amount, together with my addition on the deposit slip, should have given these bozos a clue. Mellon's presumption that the error was mine in the face of conflicting evidence is not excusable.